Category: Leadership

Contrasting Outcomes in Multiteam Systems – Lessons from Air Canada 797 and Air France 358 accidents

In commercial aviation, there are two teams at work during flight: cockpit crew and cabin crew. The former being led by the captain who also has the overall responsibility of the flight, with the first officer/co-pilot as a member in the cockpit. The purser leads the flight attendants in the cabin. The formal leadership roles …

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